KTBnet blog
We share our expertise.
We write about the challenges and solutions we face with clients every day: Power Platform, Azure, Dynamics 365, e-invoicing and licensing traps.
31 posts
How to Build Your Own AI Agent in Microsoft 365
Where should you actually build an AI agent in Microsoft 365 – in Agent Builder or in Copilot Studio? In the following article, we build the same agent twice, step by step, and compare licensing, capabilities and publishing options for both tools.
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Security and data processing by Claude and Copilot
Who are we actually entrusting our data to when using Claude and Copilot in the workplace? In the following article, we break down data retention, access, and security in both tools.
Claude connects to Microsoft 365
Claude introduces new add-ins available for Microsoft 365 that are designed to streamline working with multiple files at once. In the article below, we’ll give you an overview of them
New segmentation methods in Customer Insights Journeys
Your company’s expanding marketing efforts may require advanced segmentation. This article will present the most commonly used methods for creating complex segments
NIS2 in Poland – what exactly does it mean for companies
Not sure exactly what NIS2 is? Or maybe you need to organize your knowledge? This article will help you understand what NIS2 is really all about!
From Assistant to Agent: How is Agentic AI changing Dynamics 365 Sales?
For years, CRM systems primarily served as digital databases. Salespeople manually completed notes, updated opportunity statuses, and entered customer…
Can Dynamics 365 Sales or another module be replaced with Power Apps? Hidden licensing risks worth knowing.
This week, we spoke with a prospective customer who was looking for ways to optimize their Microsoft licensing costs. During the conversation, it turned…
