Microsoft technology

Dynamics 365, a 360-degree view of the customer

Sales, marketing and customer service in one 360-degree view — we deploy Dynamics 365 so sales and customer service teams work from the same, up-to-date data.

Microsoft Dynamics 365 is a platform integrating CRM, ERP and other business modules, giving a 360-degree view of the customer. It acts as a central point that gathers information, analyses data and provides tools that speed up sales and improve customer service — with visual reports and real-time analytics.

We deploy the extended editions of Dynamics 365 matched to mid-size and large enterprises, combining CRM functionality with ERP modules wherever the company actually needs them — instead of one universal package for every organisation.

What Dynamics 365 is

A central point for sales and customer service

Dynamics 365 is more than a CRM system — it integrates business processes, gathers customer information and provides tools that speed up sales and improve service.

Sales

Tracking leads, monitoring the sales process and managing the sales pipeline in one place.

Marketing

Customer segmentation, campaign management and marketing automation integrated with sales features.

Customer Service

Handling requests across channels from a single, extensible source of customer data.

Customer Insights

Analysis of customer behaviour and needs from every available source, with suggestions for the next best action.

Who Dynamics 365 works for

For sales and marketing

A full view of the sales pipeline

Leads: tracked and scored, with priority for the most promising ones
Campaigns: segmentation and marketing automation in one system
Reports: real-time sales data to support decisions

For customer service

One data source for every customer

Tickets: handled across channels without losing the context of the conversation
History: full visibility into the customer's past interactions with the company
Integration: full connectivity with Microsoft 365 and Power Platform

1
Sales and service process analysis
We check what the sales pipeline and request handling look like today, and where customer data is scattered.
2
Module selection
We choose the right modules — Sales, Marketing, Customer Service or Customer Insights — rather than deploying the whole platform at once.
3
Configuration and data migration
We move customer data and sales history into the new system without losing the context of the customer relationship.
4
Integration with the Microsoft ecosystem
We connect Dynamics 365 with Microsoft 365 and Power Platform so data flows between systems without manual re-entry.
5
Team training
We train sales and service teams to work in the new system and stay on after go-live.

The result of working together

What you gain by deploying Dynamics 365 with KTBnet

A CRM system does not increase sales by itself — it needs modules matched to the process and data the team can actually trust.

Fewer lost opportunities

Leads that don't disappear between spreadsheets

We set up lead tracking and scoring so no sales opportunity gets forgotten.

Consistent customer service

One conversation context regardless of channel

We merge tickets from email, phone and chat into one source, so the service team knows the customer's history at every contact.

Decisions based on real data

Sales reports without manual compiling

We configure reports and analytics so the sales team sees trends and priorities without waiting for an Excel summary.

Rollout scaled to your needs

Modules matched to company size

We start with the modules that pay off fastest and extend the rollout as the organisation grows.

Build a 360-degree customer view with KTBnet

Get in touch — we will identify the Dynamics 365 modules matched to your sales and service, and guide you through the whole rollout.